Subject: Buyer was Rag
From: Rosette Modiri <[email-masked]>
To: Nikita Griffin <[email-masked]>
Cc: Robert Cosgrove <[email-masked]>
Date: Thu, 3 May 2018 18:20:42 +0530 (IST)

Notification of Buyer Rejected at Gate – Frequent Seller 
Seller Support to review case and to inform payments if seller is to be charged 
and what reason code to apply 

Seller 	[email-masked] 

TID 	

16477343 

RAG details 	

Buyer was refused at gate due to invalid ticket, the QRcode was not valid 

Buyers Explanation 	

I called buyer and he explained that while they were trying to get into the Estadio Santiago Bernabeu, he was denied access to the venue because the QRcode on the ticket was not valid. Then he was redirected to the ticket office, they asked him to show the confirmation email and he was told that they can not help for the tickets purchased from viagogo. Buyer is very anxious about that as he travelled from Morocco to Spain for this event and got entry denied. 

Proof of RAG 
(Attach or explain) 	

no proof of entry denied was provided at the venue. 

Regards, 
Rosette