Subject: RE: 15899052 - Broker ES {Europe} - Atletico Madrid vs Espanyo - Event 4 day(s), 6 hours away
From: Brian Sexton <[email-masked]>
To: Irene Hernandez <[email-masked]>, India SS Escalations <[email-masked]>, Thierry Moro <[email-masked]>, Rosette Modiri <[email-masked]>
Cc: Subhojit Hati <[email-masked]>
Date: Thu, 3 May 2018 09:33:21 +0000

Hi Rosette,

Can you please call this buyer and offer them the upgrade?

Please read the email thread below, I'm assigning this to you because Thierry is off today.

Kind regards,
Brian

From: Irene Hernandez
Sent: 03 May 2018 10:06
To: Brian Sexton <[email-masked]>; India SS Escalations <[email-masked]>; Thierry Moro <[email-masked]>
Cc: Subhojit Hati <[email-masked]>
Subject: RE: 15899052 - Broker ES {Europe} - Atletico Madrid vs Espanyo - Event 4 day(s), 6 hours away

Hello,

Any update?

Match is this weekend.

Thanks,

Irene

From: Brian Sexton
Sent: 02 May 2018 17:16
To: Irene Hernandez <[email-masked]<mailto:[email-masked]>>; India SS Escalations <[email-masked]<mailto:[email-masked]>>; Thierry Moro <[email-masked]<mailto:[email-masked]>>
Cc: Subhojit Hati <[email-masked]<mailto:[email-masked]>>
Subject: Re: 15899052 - Broker ES {Europe} - Atletico Madrid vs Espanyo - Event 4 day(s), 6 hours away

@Thierry Moro<mailto:[email-masked]> - can you please call the buyer to offer the below? It's an upgrade.

________________________________
From: Irene Hernandez
Sent: 02 May 2018 17:12:59
To: India SS Escalations
Cc: Subhojit Hati; Thierry Moro; Brian Sexton
Subject: RE: 15899052 - Broker ES {Europe} - Atletico Madrid vs Espanyo - Event 4 day(s), 6 hours away

Hi,

Seller can meet with the buyer, but he told me that he can offer alternative tickets to buyer.

These alternative tickets are UPGRADE tickets in level 300 (buyer purchased level 400), these tickets are electronic tickets.

Could you please call the buyer to offer these tickets? If buyer does not accept the offer, seller will meet with them, so please do not cancel the sale.

Thanks a lot.

Irene

From: India SS Escalations
Sent: 02 May 2018 17:06
To: Irene Hernandez <[email-masked]<mailto:[email-masked]>>
Cc: Subhojit Hati <[email-masked]<mailto:[email-masked]>>; Thierry Moro <[email-masked]<mailto:[email-masked]>>; Brian Sexton <[email-masked]<mailto:[email-masked]>>; India SS Escalations <[email-masked]<mailto:[email-masked]>>
Subject: RE: 15899052 - Broker ES {Europe} - Atletico Madrid vs Espanyo - Event 4 day(s), 6 hours away

Assigned to Irene.

Stephen.

From: Brian Sexton
Sent: 02 May 2018 17:04
To: India SS Escalations <[email-masked]<mailto:[email-masked]>>
Cc: Subhojit Hati <[email-masked]<mailto:[email-masked]>>; Thierry Moro <[email-masked]<mailto:[email-masked]>>
Subject: Fw: 15899052 - Broker ES {Europe} - Atletico Madrid vs Espanyo - Event 4 day(s), 6 hours away

Hi,

Could someone please ask the Broker ES if they could perform a hand delivery for this order?

Buyer does not have an LDA as they are travelling on the day of the event.

Kind regards,

Brian

________________________________

From: Subhojit Hati <[email-masked]<mailto:[email-masked]>>
Sent: 02 May 2018 09:14
To: Brian Sexton
Cc: Thierry Moro
Subject: TID: 15899052 - Broker ES {Europe} - Atletico Madrid vs Espanyo - Event 4 day(s), 6 hours away

Hi Brian,

This buyer is travelling to the event on the same day and hence unable to provide a LDA. Could you please contact SS team to request Broker ES to arrange a seller managed collection?

Please assist.

Regards,
Subhojit

________________________________

From: "Thierry Moro" <[email-masked]<mailto:[email-masked]>>
To: "Subhojit Hati" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 1 May, 2018 11:24:35
Subject: TID: 15899052 - Atletico Madrid vs Espanyo - Event 5 day(s), 8 hours away

Hi Sub,

LDA requested , Buyer confirmed that they don't have LDA, cause they will travel on the date of event

Kindly assist

Thierry