Subject: Phone calls related to Ed Sheeran and Noel Gallagher.
From: Kritika Mirchandani <[email-masked]>
To: Rosette Modiri <[email-masked]>, Martina Stura <[email-masked]>
Date: Thu, 3 May 2018 12:53:36 +0530 (IST)

Hi Guys, 

If you receive Phone calls with cases related to Ed Sheeran and Noel Gallagher, you have to take action as below: 

The agent should gather all information, thank the customer and advise they will forward to the relevant department who will be in contact shortly 
(please do not specify the contact type, it might be emails or phone, but not necessarily a phone call) then agent should send a detailed summary to TL along with TID, customer name. 

Kind Regards, 
Kritika