Subject: Re: TID 15633318 - Broker FR - Angers vs Marseille - 2 day(s), 15 hours ago - buyer reported rag
From: Kritika Mirchandani <[email-masked]>
To: Rosette Modiri <[email-masked]>
Date: Thu, 3 May 2018 11:44:53 +0530 (IST)

We need to follow the RAG process call to buyer, listen his story of what happen, if you think buyer is not lying, you can escalate. 

From: "Kritika Mirchandani" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Wednesday, 2 May, 2018 16:21:36 
Subject: Re: TID 15633318 - Broker FR - Angers vs Marseille - 2 day(s), 15 hours ago - buyer reported rag 

Flagged. 

From: "Rosette Modiri" <[email-masked]> 
To: "Kritika Mirchandani" <[email-masked]> 
Sent: Wednesday, 2 May, 2018 11:43:58 
Subject: TID 15633318 - Broker FR - Angers vs Marseille - 2 day(s), 15 hours ago - buyer reported rag 

Hi Kritika, 

The buyer said that they were rag, they've been told that the bar codes are not valid. Buyer provided torn tickets as proof of rag and without any stamp from the venue. According to my investigation proof doesn't seem to be valid. 

Can you look into this case ? 

Regards, 
Rosette