Subject: Buyer was rag
From: Rosette Modiri <[email-masked]>
To: Nikita Griffin <[email-masked]>
Cc: Robert Cosgrove <[email-masked]>
Date: Mon, 30 Apr 2018 17:01:37 +0530 (IST)

Notification of Buyer Rejected at Gate – Frequent Seller 
Seller Support to review case and to inform payments if seller is to be charged 
and what reason code to apply 

Seller 	[email-masked] 

TID 	

14422412 

RAG details 	

Buyer was refused at gate due to invalid tickets, I investigated case and proof provided by buyer is valid 

Buyers Explanation 	

I called buyer and she explained that while they were trying to get into the Zénith de Nantes, Saint Herblain, they were denied access to the venue because there were a lot of people with the same tickets and same name on them. Then their tickets have been declared invalid. 

Proof of RAG 
(Attach or explain) 	

Buyer provided the tickets received with invalid stamp on them from the organisers. 

Regards, 
Rosette