Subject: Buyer was rag
From: Rosette Modiri <[email-masked]>
To: [email-masked]
Cc: Robert Cosgrove <[email-masked]>
Date: Mon, 30 Apr 2018 14:37:25 +0530 (IST)

Notification of Buyer Rejected at Gate – Frequent Seller 
Seller Support to review case and to inform payments if seller is to be charged 
and what reason code to apply 

Seller 	AU Broker 

TID 	

16114983 

RAG details 	

Buyer was refused at gate due to invalid tickets, I investigated case and proof provided by buyer is valid 

Buyers Explanation 	

I called buyer and she explained that while they were trying to get into the ASB Theatre - Aotea Centre, they were denied access to the venue because the tickets with old date were not accepted and they were told to buy the new tickets. Then they purchased the new tickets to get entry to the event. 

Proof of RAG 
(Attach or explain) 	

Buyer provided the proof of new tickets purchased at the venue. 

Regards, 

Rosette