Subject: Fwd: RAG Process for Brokers
From: Subhojit Hati <[email-masked]>
To: Rosette Modiri <[email-masked]>
Date: Mon, 30 Apr 2018 14:18:07 +0530 (IST)

From: "Brian Sexton" <[email-masked]> 
To: "Virat" <[email-masked]> 
Cc: "Urvika Chaudhary" <[email-masked]>, "Viney Stan" <[email-masked]>, "Kritika Mirchandani" <[email-masked]>, "Subhojit Hati" <[email-masked]>, "Worchuirin" <[email-masked]>, "Robert Cosgrove" <[email-masked]> 
Sent: Thursday, 22 February, 2018 17:03:46 
Subject: RAG Process for Brokers 

Hi Viraat, 

The RAG process is slightly different for Brokers. Could you please forward this email to the floor. 

FREQUENT SELLER 

Do not call a Frequent Seller 

Stop the payment (Seller Support can reverse later if required) 

Request a voucher to be created based on the compensation guidelines. 

(If the buyer will not accept the voucher value speak to your TL) 

· Request a full refund for the buyer by escalating to Payments using this template: 

Frequent Seller RAG – 

SELLER SUPPORT TO CONFIRM DECISION IF SELLER TO BE CHARGED / REASON CODE 

Please Refund buyer in full 

Synopsis of issue: 

· Send this to template to [ mailto:[email-masked] | 
[email-masked] ] and CC Robert: 

	

Notification of Buyer Rejected at Gate – Frequent Seller 
Seller Support to review case and to inform payments if seller is to be charged 
and what reason code to apply 

Seller 	

TID 	

	

RAG details 	

	

Buyers Explanation 	

	

Proof of RAG 
(Attach or explain) 	

Kind regards, 

Brian Sexton 

[email-masked]