Subject: Re: TID 15325000
From: Kritika Mirchandani <[email-masked]>
To: Rosette Modiri <[email-masked]>
Date: Tue, 10 Apr 2018 11:47:14 +0530 (IST)

no refund. Please advise buyer that unfortunately they cannot be refunded as they did not follow our instructions. Please request proof of purchase from the seller and escalate once this is provided so he can be paid face value, or SNP, whichever is lower. 

From: "Kritika Mirchandani" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Friday, 6 April, 2018 18:27:22 
Subject: Re: TID 15325000 

Flagged 

From: "Rosette Modiri" <[email-masked]> 
To: "Kritika Mirchandani" <[email-masked]> 
Sent: Thursday, 5 April, 2018 13:42:19 
Subject: TID 15325000 

Hi Kritika, 

As discussed, buyer of TID 15325000 has returned the tickets to our office Rhône 8 Sarl, Rue du Commerce 4, 1204, Genf, Schweiz instead of limerick. Event has been cancelled and actually buyer is claiming refund. Agent Yannick.Wiedmann has forwarded the case to TL Evan. 

Can you advise whether the buyer have to be paid or not ? 

Regards, 
Rosette