Subject: refresher Proof of RAG
From: Urvika Chaudhary <[email-masked]>
To: Viagogo Group <[email-masked]>
Date: Thu, 5 Apr 2018 18:43:51 +0530 (IST)

Hi Team, 

Please follow the below instructions on Proof of RAG - Things to Watch For. 

Warm Regards, 
Urvika Chaudhary 
Trainer (LDP) 
LiveSalesman.com 
[email-masked] 

From: "Brian Sexton" <[email-masked]> 
To: "Viraat Joshi" <[email-masked]> 
Cc: "Urvika Chaudhary" <[email-masked]> 
Sent: Tuesday, 20 March, 2018 17:08:34 
Subject: FW: [IMPORTANT INFO] - Proof of RAG - Things to Watch For. 

IMPORTANT INFO 

DATE 	

07.03.2018 

TOPIC 	

Proof of RAG - Things to Watch For. 

DETAILS 	

There are several document s going around at the moment, which the original poster is urging other people to use to get a refund from us. 

The document can be edited (and therefore the venue name could be changed where appropriate). 

We would, of course, not accept this because: 

- no header or footer, so not a letter from venue 

- no visible email address, so not an email from the venue 

- not dated 

- the file can be edited 

If you have received proof of RAG from a buyer and are unsure if it is genuine proof from the venue look for the above items, if you are still unsure check with your team lead before escalating for a refund. 

KB LINK 	

IMPORTANT INFO 

DATE 	

07.03.2018 

TOPIC 	

Proof of RAG - Things to Watch For. 

DETAILS 	

There is a document going around at the moment, which the original poster is urging other people to use to get a refund from us. 

The document can be edited (and therefore the venue name could be changed where appropriate). 

We would, of course, not accept this because: 

- no header or footer, so not a letter from venue 

- no visible email address, so not an email from the venue 

- not dated 

- the file can be edited 

If you have received proof of RAG from a buyer and are unsure if it is genuine proof from the venue look for the above items, if you are still unsure check with your team lead before escalating for a refund. 

KB LINK