Subject: Fwd: [REMINDER] - Case Note - How To!
From: Viraat Joshi <[email-masked]>
To: Viagogo Group <[email-masked]>
Cc: Brian Sexton <[email-masked]>, robert cosgrove <[email-masked]>
Date: Tue, 27 Mar 2018 14:08:19 +0530 (IST)

Hi Guys, 

Please refer to the below update for CIAN notes : 

From: "Brian Sexton" <[email-masked]> 
To: "Viraat Joshi" <[email-masked]> 
Cc: "Urvika Chaudhary" <[email-masked]>, "robert cosgrove" <[email-masked]> 
Sent: Tuesday, 27 March, 2018 13:27:31 
Subject: FW: [REMINDER] - Case Note - How To! 

Hey Viraat, 

Can you forward this reminder to the floor? 

From: David Lee 
Subject: [REMINDER] - Case Note - How To! 

	

REMINDER 

DATE 	

26.03.2018 

TOPIC 	

Case Note - How To! 

DETAILS 	

How to complete your Case Note (CIAN) correctly. 

C: Customer: give the details about the customer and the reason for the contact 

- Which customer (Buyer/ Seller)? 

-How did he contact us (emailed/ called)? 

-Why did he contact us (content of customers email/ issue/ query)? 

I: Investigation: give the details of your investigation that are relevant in this case 

-What did you check ? 

- What did you deduct? 

A: Action: explain what you have done to resolve the query 

-What actions you have taken? 

-What response was given? 

N: Next: explain what the next steps will be. 

-Wrap up: None 

-Follow-up: Why the follow up was set/what do you wait for from the customer / other department 

Always leave a note after working on a case.