Subject: Fwd: [REMINDER] - Wrong Tickets Received Process
From: Viraat Joshi <[email-masked]>
To: Viagogo Group <[email-masked]>
Cc: Brian Sexton <[email-masked]>, robert cosgrove <[email-masked]>
Date: Thu, 15 Mar 2018 18:57:54 +0530 (IST)

Hi Guys, 

Please note the below update : 

From: "Brian Sexton" <[email-masked]> 
To: "Viraat Joshi" <[email-masked]>, "Urvika Chaudhary" <[email-masked]> 
Cc: "David Lee" <[email-masked]> 
Sent: Thursday, 15 March, 2018 18:48:48 
Subject: FW: [REMINDER] - Wrong Tickets Received Process 

Hi Viraat, 

Please forward this reminder to the floor. 

	

REMINDER 

DATE 	

15.03.2018 

TOPIC 	

Wrong Tickets Received Process 

DETAILS 	

REMINDER: 

· If the tickets are correct just reply to the buyer explaining why the tickets are correct; 

· If the tickets are incorrect Stop Seller Payment and follow the compensation guidelines ( [ http://wiki.viagogo.corp/pages/viewpage.action?pageId=12091567&src=search | here ] ) to offer the buyer to keep the tickets with a partial refund 

· If the buyer accepts to keep the wrong tickets with a partial refund, escalate the partial refund to payment; 

· If the buyer refuses to keep the wrong tickets with a partial refund follow the wrong tickets process. 

You should not move the order to pending sub without offering the buyer to keep the tickets first. 

(Offering the buyer to keep the tickets first would not apply if the tickets are for a different event or an event where the event date has already passed where the event was not postponed or rescheduled.)