Subject: Fwd: Agent Follow Ups
From: Viraat Joshi <[email-masked]>
To: Viagogo Group <[email-masked]>
Cc: Brian Sexton <[email-masked]>, Jelena Kalcuka <[email-masked]>, [email-masked], [email-masked]
Date: Thu, 15 Mar 2018 12:36:35 +0530 (IST)

Hi Guys, 

viagogo has been running checks on how many agents have pending follow ups , It has been reported that most guys have unnecessary follow ups which has lead to team service level and productivity taking a hit. 

Please make sure every one checks the follow ups and no case is unnecessary pending. 

FS - Please make sure this is done by every agent you are supervising and revert back to me via skype. 

Thanks 

Kind Regards 
Viraat Joshi