Subject: Re: Query TID 14203647
From: Jelena Kalcuka <[email-masked]>
To: Kritika Mirchandani <[email-masked]>
Cc: Rosette Modiri <[email-masked]>
Date: Mon, 12 Mar 2018 16:23:12 +0000

Hi all,

Refund has been processed.  Buyer does not need to provide new details for payment.  If he has a new bank card, money will go on to his account and not on his card, even if buyer does not use this bank anymore, bank still has records of the customer.  Buyer can contact the bank and claim money.

as I can see refund has been processed on 01.03 and could take up to 10 working days to reach buyer. It is only about 7 days gone after we processed payment.  Please advise buyer to be patient for now, and if after 10 working days he will not be able allocate money, he needs to contact his bank.

Kind regards

Jelena

________________________________
From: Kritika Mirchandani <[email-masked]>
Sent: 12 March 2018 08:09:43
To: Jelena Kalcuka
Cc: Rosette Modiri
Subject: Flagging query: Query TID 14203647

Hi Jelena,

TID- 14203647

The tickets for this particular order have been lost in transit, as there was no listing available to offer buyer, we have processed the full refund to buyer. However buyer came back claiming that the old card details are no longer available and provided the new ones.

Can you please advise as to how should we proceed here?

Regards
Kritika