Subject: Flagging query: Query TID 14203647
From: Kritika Mirchandani <[email-masked]>
To: [email-masked]
Cc: Rosette Modiri <[email-masked]>
Date: Mon, 12 Mar 2018 13:39:43 +0530 (IST)

Hi Jelena, 

TID- 14203647 

The tickets for this particular order have been lost in transit, as there was no listing available to offer buyer, we have processed the full refund to buyer. However buyer came back claiming that the old card details are no longer available and provided the new ones. 

Can you please advise as to how should we proceed here? 

Regards 
Kritika