Subject: Flagging Query: TID: 15014161
From: Kritika Mirchandani <[email-masked]>
To: Brian Sexton <[email-masked]>
Cc: Rosette Modiri <[email-masked]>
Date: Sat, 10 Mar 2018 13:27:40 +0530 (IST)

Hi Brian, 

TID: 15014161 

The Buyer has accepted 100 euros voucher. 

Can we escalate this to payments now? 

Regards, 
Kritika 

From: "Brian Sexton" <[email-masked]> 
To: "Kritika Mirchandani" <[email-masked]> 
Cc: "Rosette Modiri" <[email-masked]> 
Sent: Monday, 5 March, 2018 21:59:28 
Subject: RE: Flagging Query: TID: 15014161 

Hi Kritika, 

Wow what a sneaky case. 

The seller being cheeky trying to avoid the charge by giving a bribe to the buyer and the buyer getting compensation from the seller and asking for more from us? 

You can offer the buyer a €100 voucher and see what they say. 

Kind regards, 

Brian 

From: Kritika Mirchandani [mailto:[email-masked]] 
Sent: Monday 5 March 2018 11:42 
To: Brian Sexton <[email-masked]> 
Cc: Rosette Modiri <[email-masked]> 
Subject: Flagging Query: TID: 15014161 

Hi Brian, 

TID: 15014161 

Buyer emailed claiming that they received downgrade tickets from the seller and the seller also gave him a 300 Euros as a compensation and now he's chasing again a compensation from viagogo. Delivery plan was Hand Delivery - Generic, Event over 11 day(s), 11 hours ago. 

Can we advise them something here or should we simply follow the wrong ticket process? 

Regards, 

Kritika