Subject: Re: Flagging Query: TID: 15014161
From: Rosette Modiri <[email-masked]>
To: Kritika Mirchandani <[email-masked]>
Date: Sat, 10 Mar 2018 12:23:17 +0530 (IST)

Hi Kritika, 

Buyer has accepted a 100 euros voucher. 

can we escalate to payment ? 

Regards, 
Rosette 

From: "Kritika Mirchandani" <[email-masked]> 
To: "Brian Sexton" <[email-masked]> 
Cc: "Rosette Modiri" <[email-masked]> 
Sent: Monday, 5 March, 2018 17:11:43 
Subject: Flagging Query: TID: 15014161 

Hi Brian, 

TID: 15014161 

Buyer emailed claiming that they received downgrade tickets from the seller and the seller also gave him a 300 Euros as a compensation and now he's chasing again a compensation from viagogo. Delivery plan was Hand Delivery - Generic, Event over 11 day(s), 11 hours ago. 

Can we advise them something here or should we simply follow the wrong ticket process? 

Regards, 
Kritika