Subject: [IMPORTANT INFO] - Proof of RAG - Things to Watch For.
From: Robert Cosgrove <[email-masked]>
To: "[email-masked]" <[email-masked]>
Cc: Brian Sexton <[email-masked]>, Maxime Kurvink <[email-masked]>
Date: Wed, 7 Mar 2018 13:42:18 +0000

IMPORTANT INFO

DATE

07.03.2018

TOPIC

Proof of RAG - Things to Watch For.

DETAILS

There is a document going around at the moment, which the original poster is urging other people to use to get a refund from us.
The document can be edited (and therefore the venue name could be changed where appropriate).

We would, of course, not accept this because:
- no header or footer, so not a letter from venue
- no visible email address, so not an email from the venue
- not dated
- the file can be edited

If you have received proof of RAG from a buyer and are unsure if it is genuine proof from the venue look for the above items, if you are still unsure check with your team lead before escalating for a refund.

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