Subject: RE: Flagging Query: TID: 15014161
From: Brian Sexton <[email-masked]>
To: 'Kritika Mirchandani' <[email-masked]>
Cc: Rosette Modiri <[email-masked]>
Date: Mon, 5 Mar 2018 16:29:28 +0000

Hi Kritika,

Wow what a sneaky case.

The seller being cheeky trying to avoid the charge by giving a bribe to the buyer and the buyer getting compensation from the seller and asking for more from us?

You can offer the buyer a €100 voucher and see what they say.

Kind regards,
Brian

From: Kritika Mirchandani [mailto:[email-masked]]
Sent: Monday 5 March 2018 11:42
To: Brian Sexton <[email-masked]>
Cc: Rosette Modiri <[email-masked]>
Subject: Flagging Query: TID: 15014161

Hi Brian,

TID: 15014161

Buyer emailed claiming that they received downgrade tickets from the seller and the seller also gave him a 300 Euros as a compensation and now he's chasing again a compensation from viagogo. Delivery plan was Hand Delivery - Generic, Event over 11 day(s), 11 hours ago.

Can we advise them something here or should we simply follow the wrong ticket process?

Regards,
Kritika