Subject: Fwd: [IMPORTANT INFO] - Wrong tickets claim - LATAM
From: Subhojit Hati <[email-masked]>
To: Viagogo Group <[email-masked]>
Date: Mon, 5 Mar 2018 19:36:23 +0530 (IST)

Team, 

Keep the below update in mind. 

Regards, 
Support Team 

From: "Brian Sexton" <[email-masked]> 
To: "Virat" <[email-masked]> 
Cc: "Urvika Chaudhary" <[email-masked]>, "Viney Stan" <[email-masked]>, "Subhojit Hati" <[email-masked]>, "Kritika Mirchandani" <[email-masked]>, "Worchuirin" <[email-masked]> 
Sent: Monday, 5 March, 2018 19:23:07 
Subject: FW: [IMPORTANT INFO] - Wrong tickets claim - LATAM 

Hi, 

Please inform the floor about this. 

Thanks, 

Brian 

	

IMPORTANT INFO 

DATE 	

01.03.2018 

TOPIC 	

Wrong tickets claim - LATAM 

DETAILS 	

Wrong tickets claim – LATAM 

If a buyer claims they’ve received the wrong tickets – it may look incorrect as our map may not be updated to represent the event, but should be correct and equivalent. 

When you receive a complaint, please investigate by checking our map and the Primary map. 

EDM are not always able to update every map to match an event, so please ensure you investigate fully before confirming a wrong ticket. 

Any questions, please speak with a TL. 

KB LINK