Subject: Re: Flagging Query- Chargeback- TID 15155636
From: Maxime Kurvink <[email-masked]>
To: Kritika Mirchandani <[email-masked]>
Cc: Rosette Modiri <[email-masked]>
Date: Mon, 5 Mar 2018 12:43:46 +0000

Hi guys,

I have investigated this further and can confirm that the buyer cancelled the chargeback which is why she has not been refunded. You can close this off as I have responded to the buyer already to request bank details in order for us to process her refund manually.

Thanks,

Maxime

________________________________
From: Kritika Mirchandani <[email-masked]>
Sent: 02 March 2018 08:53:18
To: Maxime Kurvink
Cc: Rosette Modiri
Subject: Flagging Query- Chargeback- TID 15155636

Hi Maxime,

TID 15155636

Charge Back was Accepted As Refund,

Buyer emailed chasing refund, claiming that their payment provider (Paypal) advised them to contact us.

Can you look into this case?

Regards,
Kritika