Subject: Flagging Query: TID: 15014161
From: Kritika Mirchandani <[email-masked]>
To: Brian Sexton <[email-masked]>
Cc: Rosette Modiri <[email-masked]>
Date: Mon, 5 Mar 2018 17:11:43 +0530 (IST)

Hi Brian, 

TID: 15014161 

Buyer emailed claiming that they received downgrade tickets from the seller and the seller also gave him a 300 Euros as a compensation and now he's chasing again a compensation from viagogo. Delivery plan was Hand Delivery - Generic, Event over 11 day(s), 11 hours ago. 

Can we advise them something here or should we simply follow the wrong ticket process? 

Regards, 
Kritika