Subject: RE: Flagging Query: Buyer denied the alternative ticket, TID 15846677
From: Brian Sexton <[email-masked]>
To: 'Kritika Mirchandani' <[email-masked]>
Cc: Rosette Modiri <[email-masked]>
Date: Wed, 28 Feb 2018 11:36:51 +0000

Hi Kritika,

Two other agents have taken this case and they are following up. Buyer now says they did not receive the tickets in the mailbox.

Kind regards,
Brian

From: Kritika Mirchandani [mailto:[email-masked]]
Sent: Tuesday 27 February 2018 08:57
To: Brian Sexton <[email-masked]>
Cc: Rosette Modiri <[email-masked]>
Subject: Fwd: Flagging Query: Buyer denied the alternative ticket, TID 15846677

Hi Brian,

The order 15846677 is subbed to 15654668 where the seats are in Section: 404 and that is not what the buyer accepted.
 There are notes on the case by Martina Doran who was offering listing ID: 153110285 which is in Section: 108 but the subbed order is not associated with LID written on the case note from sub Agent.

Can you please look into this case?

Thanks
Kritika

________________________________
From: "Brian Sexton" <[email-masked]<mailto:[email-masked]>>
To: "Kritika Mirchandani" <[email-masked]<mailto:[email-masked]>>
Cc: "Rosette Modiri" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 26 February, 2018 20:52:29
Subject: RE: Flagging Query: Buyer denied the  alternative ticket, TID 15846677

Hi Kritika,

The buyer accepted the subs we cannot refund them now.

Please advise them they have been given the voucher and replacement tickets are already in transit.

Kind regards,
Brian

From: Kritika Mirchandani [mailto:[email-masked]]
Sent: Monday 26 February 2018 07:52
To: Brian Sexton <[email-masked]<mailto:[email-masked]>>
Cc: Rosette Modiri <[email-masked]<mailto:[email-masked]>>
Subject: Flagging Query: Buyer denied the alternative ticket, TID 15846677

Hi Brian,

TID: 15846677,

The original seller didn't fulfil, buyer was offered the alternative ticket in different section with voucher TRY 140.00 however buyer is claiming that she doesn't want the alternative ticket and voucher, she's chasing the full refund. The substitute ticket is already in transit.

Can we do something here or we just inform her that the voucher and sub ticket has been provided?

Regards,
Kritika