Subject: Fwd: Paper Tickets delivery plan - Download E-tickets Email provided
From: Viney Stan <[email-masked]>
To: Viagogo Group <[email-masked]>
Date: Wed, 28 Feb 2018 12:24:48 +0530 (IST)

From: "brian sexton" <[email-masked]> 
To: "virat" <[email-masked]>, "Urvika Chaudhary" <[email-masked]>, "Viney Stan" <[email-masked]>, "Subhojit Hati" <[email-masked]>, "kritika" <[email-masked]>, "Worchuirin M" <[email-masked]> 
Cc: "Robert Cosgrove" <[email-masked]> 
Sent: Monday, 26 February, 2018 19:36:06 
Subject: Paper Tickets delivery plan - Download E-tickets Email provided 

Hi guys, 

I’m sure you have noticed some cases where the delivery plan is UPS/ Fed Ex (paper tickets) but the buyer has received an email with a link to download their e-tickets. 

When the buyer tries to use this link it does not work and they cannot access their e-tickets and they are confused on whether they will be getting e-tickets or paper tickets. 

It’s a tech issue that I have flagged with the Tech Team who are currently working on it. 

In the meantime if you get any cases like this you can use this link to see if e-tickets have been provided: 

http://tools.viagogo.prod/CSL/ETicket/ViewETicket?transactionId= 15598273 &isStandalone=true 

Just change the TID in the URL. 

If you get a case like this for the moment tickets will need to be sent to the buyer via customer mail, you can ask me to do this. 

Kind regards, 

Brian Sexton 

[email-masked]