Subject: Fwd: Escalation to Returns
From: Viraat Joshi <[email-masked]>
To: Viagogo Group <[email-masked]>
Cc: Brian Sexton <[email-masked]>, Robert Cosgrove <[email-masked]>
Date: Wed, 28 Feb 2018 11:40:54 +0530 (IST)

Hi Guys, 

Please note the below update in regards to escalations to returns . 

Thanks 

From: "Brian Sexton" <[email-masked]> 
To: "Urvika Chaudhary" <[email-masked]>, "Viraat Joshi" <[email-masked]>, "kritika" <[email-masked]>, "Viney Stan" <[email-masked]>, "Worchuirin M" <[email-masked]>, "Subhojit Hati" <[email-masked]> 
Cc: "Michelle Gubbins" <[email-masked]>, "Stefan Asiminei" <[email-masked]>, "Francesca Martini" <[email-masked]> 
Sent: Tuesday, 27 February, 2018 19:55:47 
Subject: RE: TID 12940231 Katy Perry 18/06/2018 17:00:00 _ Wrong escalation to shipping investigation 

Hi guys, 

You should escalate to returns when there is a note on the case advising that tickets are received in Limerick. 

The note will look like this: 

Can this please also be communicated to the floor, it’s important everyone know. 

Kind regards, 

Brian Sexton 

[email-masked]