Subject: FW: Seller chasing Payment ,TID 15218141
From: Brian Sexton <[email-masked]>
To: David Lee <[email-masked]>
Cc: 'Kritika Mirchandani' <[email-masked]>, Rosette Modiri <[email-masked]>
Date: Tue, 27 Feb 2018 11:50:59 +0000

Hi David,

Redirection from 15005144 -> 15218141.

Original seller shipped the tickets to the final buyer.

However, the final buyer got a chargeback accepted as a refund and the final seller was told their sale was cancelled. After the final buyer got refunded the original seller shipped the tickets to them.  Final seller is now asking for payment.

Anna said the seller credit needs TL approval.

Would you mind taking a look at the case?

Kind regards,
Brian

From: Kritika Mirchandani [mailto:[email-masked]]
Sent: Monday 26 February 2018 14:16
To: Brian Sexton <[email-masked]>
Cc: Rosette Modiri <[email-masked]>
Subject: Flagging Query: Seller chasing Payment ,TID 15218141

Hi Brian ,

TID: 15218141

Buyer turned seller chasing payment, order is active redirection however the new buyer received the tickets and filled the chargeback. Previously escalated to payment team for full refund  but received back the case to review it as it seems like the tickets were delivered to the original buyer not the final buyer. After investigating the tickets have been delivered to the final buyer but not the original.

Can you forward this to a TL so that the buyer turned seller can be paid as the seller's credit is high of 1600 EUR.

Kind Regards,
Kritika