Subject: Buyer was Rag
From: Rosette Modiri <[email-masked]>
To: [email-masked]
Cc: Robert Cosgrove <[email-masked]>
Date: Mon, 26 Feb 2018 18:03:42 +0530 (IST)

Notification of Buyer Rejected at Gate – Frequent Seller 

Seller Support to review case and to inform payments if seller is to be charged 
and what reason code to apply 

Seller 	

[email-masked] 

TID 	

14133218 

RAG details 	

Buyer was refused at gate due to invalid ticket, I investigated case and proof provided by buyer is valid 

Buyers Explanation 	

Buyer Emailed explaining that while he was trying to get into the AccorHotels Arena, he was denied access to the venue because the same tickets have already been scanned 4 minutes ago for someone else and his tickets have been declared invalid, then they got a stamp on them as invalid tickets. 

Proof of RAG 
(Attach or explain) 	

Buyer provided the tickets received with invalid stamp on them