Subject: Re: Job | Tech Support Remote Screening
From: raushan kumar <[email-masked]>
To: [email-masked]
Date: Mon, 4 Jan 2021 18:51:24 +0530

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Job Title
Job | Tech Support Remote Screening

3666 Applicants

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raushan kumar
I have gained real time hands on desktop support and troubleshooting. i am currently working in Nityo Infotech desktop support engineer .IT Support relating to technical issues involving ApplicatioIT Support relating to technical issues involving Applications,Addressing user tickets regarding software and networking ? Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; followingupto ensure resolution Manage large amounts of incoming calls Identify and assess customers? needs to achieve satisfaction ? Provide accurate, valid and complete information by using the right methods/tools Handle complaints, provide appropriate solutions and alternatives within the time and follow up to ensureresolution ? Keep records of customer interactions, process customer accounts and file documents Resolve customer complaints via phone, email,

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Current Designation Desktop Support Engineer
Current Company Nityo Infotech sevices pvt.ltd
Notice Period 15 Days or less
Previous Designation Desktop Support Engineer
Previous Company Wipro Infotech 3 month contract based

Contact Details
Mobile:

Exp
1 Yr 6 M

CTC

Location

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Preferred Location: Delhi, Noida
Education
B.Tech
CENTURION INSTITUTE OF TECHNOLOGY AND MANAGEMENT
B.Tech/B.E.
Centurion School of Rural Enterprise Management, Gajapati
Key Skills
java, c, javascript, dbms, html, css, mysql, web development, os, computer networking, system software, core php, Cisco Switches, Cisco Routers, Networking, Router Configuration, Switching

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You can call us at 1800 102 5558 and mail us at  [email-masked]

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