Subject: Re: Job | Tech Support Remote Screening
From: Vishal kumar <[email-masked]>
To: [email-masked]
Date: Mon, 28 Dec 2020 20:14:22 +0530

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Job Title
Job | Tech Support Remote Screening

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Vishal kumar
Preparing daily reports/ MIS for support/service ticket issues and Escalations. Coordination and Follow up with different teams and update Project Trackers. Coordination and Follow up with engineers. Product Documentation, Preparation of Project Plan Documents and MOM"s. Quality monitoring of tickets and calls. Customer interaction for requirement gathering. Requirement analysis and preparing scope of work documents and project plans. Interacting with technical team wrt to the project scope and clarifying the doubts Interacting with customers on scope of work documents to freeze the scope. Assist in product demos. and Working in spectrum Analyzer troubleshooting knowledge in a satellite Working on CRM report on deli basics. 27x7 monitoring in Server, Network, Stream, carrier bandwidth and Audio & Video(alarm system.), Alarm system, recording strem, cloud computing. Customer support.

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Current Designation Process Engineer
Current Company Planetcast Media Services
Notice Period 1 Months
Previous Designation Not Mentioned
Previous Company Not Mentioned

Contact Details
Mobile:

Exp
4 Yrs 2 M

CTC

Location

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Preferred Location: Delhi / NCR, Noida
Education
MCA
Indira Gandhi National Open University (IGNOU)
BCA
IGNOU
Key Skills
typeing speed: 35 wpm. operating system: window xp, window 7 database, sql knowledge of networking. good knowledge of core java, desktop support, troubleshooting, rf, customs handling, operation, IPTV, Broadcasting, Satellite Communication, Satcom, MPEG, SDI

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You can call us at 1800 102 5558 and mail us at  [email-masked]

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