Subject: Re: Job | Tech Support Remote Screening
From: Mritunjay Kumar Singh <[email-masked]>
To: [email-masked]
Date: Sat, 26 Dec 2020 14:49:42 +0530

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Job Title
Job | Tech Support Remote Screening

3551 Applicants

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Mritunjay Kumar Singh
• Answer field team mails professionally and check status of complaints. • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. • Extract customer complaint dump from MS-CRM and done QC of the above complaint. • Keep records of customer complaints zone wise and escalate customer complaint as per escalation matrix table. • Follow up to ensure that appropriate actions were taken on customers' complaint. • Close customer complaint on the basis of closure document provided by field team.. • Update customer complaint on zone wise master sheet and prepare daily dashboard

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Current Designation Senior Executive Operations
Current Company Aegis Customer Support Services Private Limited.
Notice Period 15 Days or less
Previous Designation Not Mentioned
Previous Company Not Mentioned

Contact Details
Mobile:

Exp
3 Yrs 10 M

CTC

Location

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Preferred Location: Delhi, Gurgaon, Noida
Education
Btech in cse
rtu kota
B.Tech/B.E.
RTU
Key Skills
Backend Operations, Email Support, Senior executive Operations, Technical Support

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