Subject: Re: Job | Tech Support Remote Screening
From: chaitanya bhatt <[email-masked]>
To: [email-masked]
Date: Wed, 23 Dec 2020 20:34:32 +0530

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Job Title
Job | Tech Support Remote Screening

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chaitanya bhatt
Having 5 year's core technical experience in End-User Support & Services and Call Center Operations. knowledge about service now ticketing tool. Provide hardware / software / network problem diagnosis resolution via email/chat/ telephone/web, Monitoring & Management of various IT Infrastructure components for customer’s end-users. Responsible for level-2 & 3 Escalations pertaining to Networks, End User devices, Applications at the site. Routine maintenance updates with other IT staff and Business units. Assign work orders / incidents to appropriate support teams and follow up until closure.Follow-up and closure of pending tickets. Ensuring that service delivery takes place based on the SLA agreements. Follow-up and closure of pending tickets. Knowledge of Microsoft Office 365, Office 2016. WVD(Windows Virtual Desktop) Configuration Quality Audit of incident tickets on weekly basis, to achieve 100 % quality scores

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Current Designation IT Specialist
Current Company Dell EMC
Notice Period 2 Months
Previous Designation System Engineer L2
Previous Company Addeco

Contact Details
Mobile:

Exp
5 Yrs 2 M

CTC

Location

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Preferred Location: Gurgaon, Noida, Delhi / NCR
Education
B.B.A/ B.M.S
Birla Institute of Technology (BIT), Ranchi
Key Skills
hardware networking, system administration, customer support, End User Support, Team Leading, IT Infrastructure, Servicenow, IT Helpdesk Engineer, Installation, System Support, Network Troubleshooting, Call Center Operations, Avaya Support Engineer, IT Specialist

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You can call us at 1800 102 5558 and mail us at  [email-masked]

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