Subject: Re: Job | Tech Support Remote Screening
From: Pavan Dusi <[email-masked]>
To: [email-masked]
Date: Sat, 19 Dec 2020 17:36:11 +0530

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Job Title
Job | Tech Support Remote Screening

3582 Applicants

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Pavan Dusi
? Provide assistance to end users who use a wide variety of Dell Desktops, Laptops and Microsoft Applications in a complex PC /Internet environment ? Utilize problem determination skills to identify, resolve or reassign customer service requests ? Certification: ComTIA A+(901 &902) ? Graduation B.Sc (Computer Science) from Alagappa University ? Ensure Documentation on all service requests, status and resolutions for tracking and trending analysis ? Participate in implementing process improvement ideas to improve customer satisfaction ? Tech support is a first point of contact for all users across the world. Register a user’s call, resolve if possible, and engage other teams across the globe if necessary ? Ensure the new starter tickets, which include tickets for a new PC Set-up, Telephone Set-up, Creation of Network, Outlook and Open Contact accounts, enable to their respective mailboxes are processed accordingly ? Do sales if required on call for the resolution or point of need

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Reject

Current Designation Technician
Current Company Dell International Services India Private Limited
Notice Period 15 Days or less
Previous Designation Not Mentioned
Previous Company Not Mentioned

Contact Details
Mobile:

Exp
5 Yrs 4 M

CTC

Location

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Preferred Location: INDIA
Education
B.Sc
Alagappa University
Key Skills
? Platforms: Windows Linux and Mac ? Certification: ComTIA A+(901 &902)MS Office (Familiar in Excel),

Shortlist

Reject

You can call us at 1800 102 5558 and mail us at  [email-masked]

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