Subject: Re: Job | Tech Support Remote Screening
From: Atul kumar <[email-masked]>
To: [email-masked]
Date: Thu, 17 Dec 2020 19:36:52 +0530

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Job Title
Job | Tech Support Remote Screening

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Atul kumar
? Managing IT Infrastructure and Service Delivery of Serco Global Service’s Okhla Site. ? Responsible for managing Technology service delivery, desktop and application support as per existing client’s requirements and support future clients/new processes. ? Managing Travelling processes from IT perspective. ? Implementing Changes as per the Client or Business requirements. ? Analysis of various aspects of Businesses and striving to exceeding the SLA and providing maximum Uptime. ? Doing initial measures and conducting regular checks of the Network Resources and Infrastructure. Coordinating with Platform Teams (Network and Voice Team) to minimize the downtime and its impact on Business Unit Operations. ? Managing the team of Engineer/Analyst who support the technology operations and desktop support on 24x7. Ensuring End to End Service Delivery and coordinating with onshore group to find Root Cause Analysis in case of any Downtime.

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Reject

Current Designation Senior Programmer Analyst
Current Company WNS Global Services
Notice Period 2 Months
Previous Designation IT Helpdesk Manager
Previous Company Net Connect Pvt. Ltd.

Contact Details
Mobile:

Exp
8 Yrs

CTC

Location

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Preferred Location: Delhi / NCR
Education
BCA
Eastern Institute for Integrated Learning in Management
Key Skills
IT Help desk Analyst, IT Service Desk Analyst, Service Desk, Technical Support, IT Service Desk, Ticketing, IT Helpdesk, Troubleshooting

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Reject

You can call us at 1800 102 5558 and mail us at  [email-masked]

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