Subject: Re: Job | Tech Support Remote Screening
From: Ruhi <[email-masked]>
To: [email-masked]
Date: Thu, 17 Dec 2020 17:00:25 +0530

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Job Title
Job | Tech Support Remote Screening

3737 Applicants

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Ruhi
• Partners with operations regarding staff planning, scheduling, and interviewing • Monitor customer service productivity • Analyze, review and report contact data • Handle complex or escalated issues relating to customers and/or employees • Coaching, counseling and mentoring employees • Support and develop customer service team leads • Proven track record operating with a customer service environment • Management/Supervisory experience of small customer service based teams inbound and/or outbound. • Experience of working to SLA's, KPI's and compliance would be a distinct advantage • Effectively and efficiently co-ordination on trouble-shoot resolution for the customer • Ensure calls are handled with high standard and resolved to the customer satisfaction • Identify gaps to improve processing and reporting • Provide backup support by answering customer phone calls during peak hours

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Reject

Current Designation HELPDESK (CUSTOMER SUPPORT) MANAGER
Current Company Team Computers
Notice Period 1 Months
Previous Designation Sr. Service-desk L2
Previous Company Future Focus Infotech

Contact Details
Mobile:

Exp
8 Yrs

CTC

Location

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Preferred Location: Delhi, Himachal Pradesh - Other, Delhi / NCR
Education
NA
na
B.A
Chhatrapati Shahu Ji Maharaj University (CSJMU)
Key Skills
customer support, customer service operations, customer relationship, client satisfaction, problem solving, call analysis, vendor dealing, making recommendations plan for service improvement., vlookup, Report, Team Handling, Inventory, Logistics Operations, CRM

Shortlist

Reject

You can call us at 1800 102 5558 and mail us at  [email-masked]

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