Subject: Re: Job | Tech Support Remote Screening
From: SAVITA KUMARI <[email-masked]>
To: [email-masked]
Date: Thu, 10 Dec 2020 17:34:03 +0530

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Job Title
Job | Tech Support Remote Screening

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SAVITA KUMARI
Manage the service team and evaluate performance, Ensure customer service delivery on timely & accurate on a daily basis, Recruit train & support helpdesk representatives & technicians, Set specific customer service standards, Contribute to improving customer support by actively responding to queries & complaint management. Follow up with customers to identify areas of improvement. Develop daily, weekly & monthly productivity reports of service teams. Provide customer feedback to the appropriate sale, internal teams like sales, product, technical team. Using Manage Engine tool, HP tool like GSCN tool strax tool,xerox tool for monitoring.

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Current Designation Service Operation Team Lead
Current Company Thoughtsol Infotech Pvt Ltd
Notice Period 1 Months
Previous Designation Not Mentioned
Previous Company Not Mentioned

Contact Details
Mobile:

Exp
3 Yrs 5 M

CTC

Location

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Preferred Location: Pune, Bengaluru / Bangalore, Delhi / NCR
Education
B.Com
UP Rajarshi Tandon Open University, Allahabad
Key Skills
IT Management, IT Operations Management, Project Management, IT Projects, ITIL, sap

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