Subject: Re: Job | Tech Support Remote Screening
From: Naveen Kumar Rana <[email-masked]>
To: [email-masked]
Date: Sat, 28 Nov 2020 20:02:41 +0530

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Job Title
Job | Tech Support Remote Screening

1507 Applicants

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Naveen Kumar Rana
Having 5.5 years of experience as a subject matter expert in telecom industry. Manage onlinr forum. Mentor junior staff in a team. Prepare various team report and schedule. Performing quality audit and work with client on feedback to reduce error in a process. Analysing and preparing process documentation. Handling high level of escalation and complaints. Play key role in continuous improvement and to robotic process automation. Working with Incident management . Driving performance management of team members. Preparing and implementing training and development plans for associate. Member of two green belt project. Member of BT challenge cup project .

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Current Designation Process Specialist
Current Company Infosys
Notice Period 2 Months
Previous Designation Not Mentioned
Previous Company Not Mentioned

Contact Details
Mobile:

Exp
5 Yrs 8 M

CTC

Location

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Preferred Location: Bengaluru / Bangalore, Delhi / NCR, Gurgaon
Education
B.Tech/B.E.
Maharishi Dayanand University (MDU), Rohtak
Key Skills
Telecom, Wireless Networking, Technical Support, Network Engineering, Networking, Six Sigma, Lean, Dmaic, Incident Management, ITIL, Team Leader, LTE, GSM, Network Topologies, LAN, WAN, TCP, LAN Troubleshooting, Service Desk Management, Escalations

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You can call us at 1800 102 5558 and mail us at  [email-masked]

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