Subject: Re: Job | Tech Support Remote Screening
From: Kapil pathak <[email-masked]>
To: [email-masked]
Date: Fri, 27 Nov 2020 18:49:13 +0530

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Job Title
Job | Tech Support Remote Screening

1440 Applicants

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Kapil pathak
? To provide excellent service delivery using a ticketing based system through call and email requests. ? To understand, explain, log and categories user queries coming from across India and assigning tickets to various team ? To ensure all tickets and requests are addressed and resolved within TAT upon following up with various team (Server, Infra, InfoSec etc.) and IT engineers ? To act as a coordinator among client and various IT department on issue resolution ? To keep track of all ticket SLA and publish SLA report ? To prepare and publish daily, weekly, monthly and Adhoc TAT report ? To train newly joined users on SOP?s of helpdesk team

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Current Designation Desktop Support Engineer
Current Company Experis IT
Notice Period 15 Days or less
Previous Designation Not Mentioned
Previous Company Not Mentioned

Contact Details
Mobile:

Exp
3 Yrs

CTC

Location

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Preferred Location: Gurgaon, Delhi / NCR
Education
B.Com
Jiwaji University
Key Skills
routing, switching, router, ospf, RIPV1, IGRP, RIPV2, Static Routing, Subnetting, IP Addressing, DHCP, Yum, Network Administration, redhat linux, EIGRP, Server Administration, Network Engineer, nfs server, Linux, LVM, IT Helpdesk, Desktop Support, IT Service Desk

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You can call us at 1800 102 5558 and mail us at  [email-masked]

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