Subject: Re: Job | Tech Support Remote Screening
From: Noor Arshad <[email-masked]>
To: [email-masked]
Date: Wed, 25 Nov 2020 14:29:27 +0530

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Job Title
Job | Tech Support Remote Screening

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Noor Arshad
Installation and configuration of Cisco routers switches, Systems, IP Phone, Printers and scanners. Hands on experience in Troubleshooting of window OS and other office applications. Hands on experience in ticketing tools like HPSM, BMC Remedy and IT Shayak Providing FMS services to client. Managing SLA of all the incident which has been raise by end users. Resolving all the incident within the given SLA. Day to day monitoring field activities and updating trackers of field movement. Resolves in-depth queries in a methodical manner independently and with internal and external business partners to find appropriate resolutions and efficiencies, all with a high level of quality. Deals with internal and external customers at all levels via telephone and email to ensure successfully communication Analyzing networking devices and PC's and planning for installation and configuration on newly client site Knowledge of DNS server, DHCP, IP addressing, VLAN, VLSM, FTP , TCP/IP and Outlook etc.

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Current Designation Not Mentioned
Current Company Not Mentioned
Notice Period 15 Days or less
Previous Designation Not Mentioned
Previous Company Not Mentioned

Contact Details
Mobile:

Exp
6 Yrs

CTC

Location

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Preferred Location: Gurgaon, Noida, Delhi / NCR
Education
PG Diploma
Jamia Milia Islamia (JMI)
Diploma
Jamia Milia Islamia UniversityFaculty of Engineering and technology
Key Skills
IT Service Desk, Desktop Support, Network Troubleshooting, Incident Management, Technical Support, System Administration, HP Service Manager, Bmc Remedy, Router Configuration, Routing Protocols, OSPF, EIGRP, RIP, Bgp, HSRP, VRRP, VTP, GLBP, HDLC, Networking, IGRP, RSTP

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You can call us at 1800 102 5558 and mail us at  [email-masked]

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