Subject: Re: Job | Tech Support Remote Screening
From: Rajan Prasad <[email-masked]>
To: [email-masked]
Date: Wed, 25 Nov 2020 12:32:09 +0530

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Job Title
Job | Tech Support Remote Screening

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Rajan Prasad
Over 4 plus years of experience in IT industry including 2 years of experience in Genesys Famework in Administration, Configuration, Implementation and Support. Working as Application Analyst and supporting multiple Applications in Enterprise ContactCenter Space. • Maintaining core application components (including Genesis Database, CTI, IVR, Aspect servers) stability - restarts etc. Monitoring, Analyse and resolve failures of the Genesys Applications. Working on Verint application monitoring the call recording of the agents with their screen and transcriptions.

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Current Designation System Engineer
Current Company Tata Consultancy Services
Notice Period 3 Months
Previous Designation Not Mentioned
Previous Company Not Mentioned

Contact Details
Mobile:

Exp
2 Yrs 6 M

CTC

Location

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Preferred Location: Anywhere in North India, Anywhere in East India, Anywhere in West India
Education
B.Tech/B.E.
Institute of Technical Education and Research, Bhuvaneshwar
Key Skills
html, css, Genesys, Genesys Framework, Verint

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