Subject: Re: Job | Tech Support Remote Screening
From: ANSHUL GUPTA <[email-masked]>
To: [email-masked]
Date: Tue, 24 Nov 2020 12:03:55 +0530

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Job Title
Job | Tech Support Remote Screening

526 Applicants

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ANSHUL GUPTA
Working with Genpact Headstrong Capital Markets for last 4.5 years on the role of Application Support Engineer & Data Analyst. Proficient in doing day to day core production support activities, resolving the BAU issues within the SLA's defined, represented the Support team in various release activities, Good understanding of ITIL process. Also worked as Data Analyst in a project for Aviva. Provide Functional and Technical support across the application, services and server landscape. Database Management skills (SQL, Types of DBMS, Joins, Aggregate functions). Handling the critical issues, resolving the issues within the provided SLA's. Worked as one of the key member in the Knowledge Transaction Phase (KT). Worked closely with various teams like Testing, Incident Management, Problem Management. Handle Core Production, BAU issues on various occasions. Represented Production Support in a Release, several times. Zero Tolerance on Process breach as per agreed SLA.

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Current Designation Senior Application Support Engineer
Current Company Genpact Headstrong Capital Markets
Notice Period 2 Months
Previous Designation Not Mentioned
Previous Company Not Mentioned

Contact Details
Mobile:

Exp
4 Yrs 7 M

CTC

Location

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Preferred Location: Delhi / NCR, Gurgaon, Noida
Education
B.Tech/B.E.
Gautam Budh Technical University
Key Skills
incident management, python, jira, servicenow, itil, plsql, unix, mysql, technical support, troubleshooting, debugging, 24x7, investment banking operations, jboss, smoke testing, trading, log analysis, server monitoring, sla, capital market, AutoSys, Tivoli, RCA

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You can call us at 1800 102 5558 and mail us at  [email-masked]

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