Subject: Re: Japanese Written Test
From: gorika ahuja <[email-masked]>
To: [email-masked]
Date: Thu, 21 Apr 2022 18:31:41 +0530

Dear Neerja,
Greetings 

Thank you for your email.
Kindly find the reply in Japanese for both the
Customer situations below :

Customer 1 - 

xx様
ご不便をおかけして申し訳ございません。
技師を派遣し、ヘッドホンをチェックします。
正常に動作しない場合は、現時点で新しいヘッドフォンを提供します。
ご協力ありがとうございます。

Customer 2 -

xx様
ご不便をおかけして申し訳ございません。
2年間の保証ポリシーがあるため、
ヘッドホンを交換するために技術者を派遣します。
ご協力ありがとうございます。

You can reach out to me on 9999127616 for any
further discussion.

Thank you

> On 21-Apr-2022, at 10:28 AM, neerja <[email-masked]> wrote:
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> Cherry E-commerce Services Pvt Ltd
> 
> Please write an email reply in Japanese to the customer based on the scenarios below. You need not know the processes, just write a general reply based on what you would do as a customer support representative should the customer approach you with these complaints. 
> 
> Customer 1.: Hello, I have no sound in my Bluetooth Headset. Please help me urgently! Tobias
> 
> 
> 
> Customer 2.: Good day, I would like to return my headset, as the ear pads are disintegrating already after one year of use. Please give me a refund. Greetings! Anja Schneider
> Company Name: Cherry E-commerce Services Pvt Ltd 
> 
> 
> 
> The sender of this email is using Naukri.com services and is registered as Cherry E-commerce Services Pvt Ltd (A-72,,,SECTOR-2,NOIDA, NOIDA, Uttar Pradesh- 201301)
> 
> 
> 
> 
> The sender of this email is using naukrirms.com services and is registered as Cherry E-commerce Services Pvt Ltd (A-72,,,SECTOR-2,NOIDA, NOIDA, Uttar Pradesh - 201301).	 	 
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