Subject: Re: Job | Tech Support Remote Screening
From: Sunita Thakur <[email-masked]>
To: [email-masked]
Date: Fri, 13 Nov 2020 11:21:58 +0530

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Job Title
Job | Tech Support Remote Screening

122 Applicants

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Sunita Thakur
Overall 5 year of experience in Service management (Incident Management) Creates incident related performance analysis and reporting for review by IT management. Performs other work-related duties as assigned. Helping to create business aligned support of the Incident Management process. Develops process and procedures that ensure Incident Management and Service Desk related action items are tracked and completed. Working with Change Management, Problem Management and Incident Management Team for SM related activities. Driving Process Management activities, KPI tracking, Audits, Compliance and Security tracking. KPI tracking and measurement and Compliance activities of Change, Problem, Incident and other Service Management Processes. Previously provide Level-II support via phone, email and on-site support as required. Having a certification of ITIL® 4 Foundation

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Current Designation Project Coordinator
Current Company Fluper
Notice Period 2 Months
Previous Designation Service Delivery Leader
Previous Company Mind Shaper Technologies Pvt. Ltd.

Contact Details
Mobile:

Exp
4 Yrs 6 M

CTC

Location

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Preferred Location: Delhi / NCR, Gurgaon, Noida
Education
BE
Rajiv Gandhi Proudyogiki Vishwavidyalaya (RGPV), Bhopal
B.Tech/B.E.
Rajiv Gandhi Proudyogiki Vishwavidyalaya (RGPV), Bhopal
Key Skills
service delivery management, it operations management, it service delivery management, it infrastructure management, it service delivery, it program management, technical support, sla management, incident management, process management, ITIL Certified

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You can call us at 1800 102 5558 and mail us at  [email-masked]

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