Subject: Job | Hiring for Process Trainer In Noida
From: Anupama Singh <[email-masked]>
To: [email-masked]
Date: Sat, 3 Aug 2019 22:01:17 +0530

Hi Neerja

Would like to apply for the opportunity. Dropping message to you.
Hope to see your reply.

Reply by :
Anupama Singh
Associate Analyst at Tech Mahindra
CTC : Rs. 4.0 | Location : Gurgaon
Keyskills : Embedded , Networking, Base SAS

You are receiving this email in response to the following email sent by you :

HI ,

Live Salesman is hiring for Process Trainer (BPO).

Please mail Resume with Current CTC, Location, Notice Period, Expected CTC at [email-masked]

Job Description:

You would be responsible to handle the training department for our customer service executives. You will efficiently and effectively handle the training needs of the company for quality satisfaction of the customers. You will primarily be responsible for the following job roles;

Identifying the training needs across levels & conducting Refresher Training for the employees to improve the productivity. Coordinate training schedule, set up, creation of training materials and follow-up

Training new employees in areas including customer communications and internal systems

Responsible for providing the process training to all new joiners.

Delivering process training (including selling skills, soft skills, objection handling) to Customer Service Executives and Language Experts.

Assist in delivery of ongoing training programs

Evaluate training and report on trainees

Reviewing trainee's performances and preparing participants score sheets

Arrange for follow-up training, or report back following training sessions

Timely & constructive feedback and counselling of the trainees

Maintain detailed records of workshops conducted, participant lists, feedback, follow up activities etc.

Salary- Based On Interview

Experience -1 to 7 Years

Requirements:

Excellent command over written and spoken English without any Grammatical error

Excellent communication and interpersonal skills

Strong understanding of and experience in product training in BPO domain

Should have collaborative skills as this role calls for partnership with operations and the quality teams

Strong people orientation

Excellent facilitation and presentation skills

Ability to interact with clients and represent training function at a process level

Should be able to establish relationship with operations team and clients to receive feedback on Training and delivery

Ability to work a flexible schedule

Must have proficiency with various software applications programs including Microsoft Word, Excel & Power Point

Problem solving and analytical skills

Self-motivated, goal oriented

Ability to work in high pressure environment

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