Subject: Re: LSM Joining Case Test - pitambar singh
From: pitambar singh <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Mon, 28 May 2018 05:41:56 -0400

| | LSM Joining Case Test

Name | pitambar singh
E-mail | [email-masked]
Phone Number | (0) 8447424706
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | According to me, Blurb 4 would be the most appropriate reply to the received email from the customer as it provides the essential information the customer is seeking for. As the customer is asking if the tickets for the event would get delivered to the hotel in which he/she would be staying and the blurb 4 along with ensuring that he/she would be able to track the delivery it also provides the information about feeding in the address where the customer wants their tickets delivered.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | According to me good and great customer service is a lot different as good customer service is about taking care of the customer needs no doubt but somewhere great customer service includes being in touch with the customer and taking care of everything the customer needs and even going out of the way sometimes. Basically great customer service puts the customer before company's profits and benefits. In great customer service the customer is the first and the only priority.

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