Subject: Re: LSM Joining Case Test - Bushra Khan
From: Bushra Khan <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Mon, 28 May 2018 04:25:49 -0400

| | LSM Joining Case Test

Name | Bushra Khan
E-mail | [email-masked]
Phone Number | (91) 8377027285
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | According to me Blurb 4 would be the best to choose.As customer wanted it to be delivered to the hotel's address because that would be the most convenient way for him at this point of time and the best part was that he can track his product online as well as he can easily change the address online.Adding to it we must have an option for faster delivery for customers as if any customer is willing to get his product delivered much faster that may be chargeable or not, we can add that too for them.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service is when customer is happy with our services and his needs are being fulfilled by us whereas great customer service is when the customer is much more satisfied from us then he has expected.Good customer service includes satisfying the customer whereas Great customer service is not only satisfaction but also creating a goodwill with the customer, so as he will love to be a part of our services in future.

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