Subject: Re: Job | Project ,Manager remote screening
From: Vinod Kadam <[email-masked]>
To: [email-masked]
Date: Wed, 24 Feb 2021 23:34:18 +0530

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Job Title
Job | Project ,Manager remote screening

723 Applicants

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Vinod Kadam
I'm work as a Team Leader - ATM Tools Monitoring in ATM servilance tools ,Also handling ATM side Switch Support and Troubleshooting ,Telnet,trace root and Remote support to engineer. ?Handled daily incident volume of 1300+ Tickets and their successful resolution for INDICAHS ATMs ,Done Incident Management Monitoring, follow up and Escalation Management Done strong Escalation to vendors higher Management & Internal TCPSL Management incase TAT Violation Done End to End Co-Ordination with PAN India Field Services Team for Successful Resolution of Incidents Done End to End Co-Ordination with Site funneling Team and TIS Team for Operations Support Done End to End Co-Ordination with Cash Management Team for day to day Operations Conducted periodic reviews with Vendors at Central Level to ensure uptime of ATMs and TAT for issue resolutions Managed Customer on call Review with SBI LHO Customer Managed the Vendor Management Operations functions, doing daily, weekly & monthly

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Current Designation Team Leader Operations
Current Company Tata Communications Payment Solutions Ltd
Notice Period 1 Months
Previous Designation L2- Escalations Executive-NOC
Previous Company Tata Communications

Contact Details
Mobile:

Exp
6 Yrs

CTC

Location

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Preferred Location: Mumbai, Pune
Education
MCA
Institute of business management and rural development
BCA
NIME
Key Skills
Desktop Troubleshooting, Project Coordinator, Technical Support, Customer Support, Client Relationship Management, Team Leading, SLA Management, Operations Management, Problem Management, Vendor Management, NOC Operations, advance excel, ATM Operations

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You can call us at 1800 102 5558 and mail us at  [email-masked]

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