Subject: Re: Job | Tech Support Remote Screening
From: Saket Sharma <[email-masked]>
To: [email-masked]
Date: Wed, 17 Feb 2021 11:14:02 +0530

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Job Title
Job | Tech Support Remote Screening

8201 Applicants

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Saket Sharma
Ensure proper distribution of calls to resources Check previous day pending call list and Sharing the details of respective Engineers Monitor Call response and resolution time in tool Worked directly with Incident Lifecycle Coordinators to provide initial incident response. Performed notifications and status of all incidents to high level internal leadership and client while managing SLA's. Update Knowledge base in BMC Remedy tool Document and track the timeline of events that occurred in the process to resolution for each of the incidents managed in support of post mortem/root cause analysis. Take feedback from end-user on engineer performance and report in Monthly call report Generate Daily MIS report / Daily Call Report Generate Weekly MIS report / Weekly Call Report Generate Monthly MIS report / Monthly Call Report Track all the calls through various stages till its closure in tool Select few closed calls randomly and call the users for feedback on calls

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Current Designation Service Desk Analyst
Current Company Indigo Airlines
Notice Period Currenlty serving notice period
Previous Designation Not Mentioned
Previous Company Not Mentioned

Contact Details
Mobile:

Exp
4 Yrs 2 M

CTC

Location

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Preferred Location: Noida, Gurgaon
Education
Linux rhcsa
Dr CV Raman Institute of Technology, Nagpur
BCA
DR CV RAMAN UNIVERSITY
Key Skills
Desktop support engineer L1, IT HELPDESK, Help Desk Engineer, Service Desk Analyst, Active Directory, ITIL, Outlook, Windows, DHCP, DNS, Service Desk, Incident Management, Networking, ITSM, MS Exchange, Windows System Administration, Problem Management, Email, Word

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You can call us at 1800 102 5558 and mail us at  [email-masked]

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