Subject: Re: Job | Project ,Manager remote screening
From: Sanjeev Rajesham Bhandari <[email-masked]>
To: [email-masked]
Date: Mon, 15 Feb 2021 11:59:17 +0530

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Job Title
Job | Project ,Manager remote screening

513 Applicants

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Sanjeev Rajesham Bhandari
1) Providing first level technical support over the phone to all IT users. 2) Handling incoming incidents via the phone / e-mail promptly and effectively. 3) Logging Tickets such as Incidents, Service Request for every user interaction handled over the phone call. 4) If necessary assigning the ticket to particular engineer. 5) Identifying and escalating high severity and priority issues. 6) Ownership of a call and seeing it through to closure. 7) Maintaining high availability of all desktops and LAN. 8) Preparing Daily Call reports. 9) Antivirus Installation (McAfee Virus Shield Enterprise Edition). 10) Escalating calls and issues where necessary to senior managers & team leaders. 11) Ensuring that all call details are captured and entered in the logging software. 12) Updating support documentation. 13) Answering & responding to all calls & requests within agreed time scales. 14) Keeping customers updated as to progress.

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Current Designation Concierge Technical Executive
Current Company WHITEHAT EDUCATION TECHNOLOGY PRIVATE
Notice Period 1 Months
Previous Designation Not Mentioned
Previous Company Not Mentioned

Contact Details
Mobile:

Exp
6 Yrs

CTC

Location

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Preferred Location: Mumbai
Education
BCA
monad university
Key Skills
desktop troubleshooting, laptop, installation, symantec antivirus, workstation, configuring, hardware, desktop, printers, deskjet, desktop engineering, networking, lan troubleshooting, printer support, laserjet, motherboard, dell, compaq, mcafee antivirus, epo, sccm

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