Subject: Re: Job | Project ,Manager remote screening
From: RAVI KOKACHA <[email-masked]>
To: [email-masked]
Date: Fri, 12 Feb 2021 17:35:12 +0530

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Job Title
Job | Project ,Manager remote screening

253 Applicants

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RAVI KOKACHA
? Coordination, facilitation and leading the restoration of service for all Incidents reported. ? Being responsible for resolution of all operating issues and major outages, including failures and service level degradation. ? Working closely with Problem Management and Change Management teams to ensure the ITIL standards are followed. ? Hands on experience of change Coordinator. ? Member of CAB as Coordinator . ? Implemented ITIL standards within the (IMS) incident management systems. ? To contribute to overall achievements of required Service Level by maintaining agreed targets, ensuring team-desk SLA?s and key performance are in order. ? Driving the efficiency and effectiveness of Incident Management process. ? Monitoring the effectiveness of Incident Management and recommendations. ? Reviewing and auditing the process and suggest changes if necessary. ? Conducted process trainings and preparing Dashboard for clients as per the request.

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Current Designation Incident Manager & Team Lead
Current Company Tech Mahindra
Notice Period 3 Months
Previous Designation Not Mentioned
Previous Company Not Mentioned

Contact Details
Mobile:

Exp
7 Yrs

CTC

Location

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Preferred Location: Pune, Gurgaon
Education
MCA
B K BIET Birla Institute of Technology and Science Pilani
BCA
Rajasthan University
Key Skills
Incident management, IT Service Desk, Active Directory, IAM, ITIL Certified, Change Management, Problem Management, Service Desk Manager, Devops Engineer, Linux, Service Request Management, Team Leader IT

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You can call us at 1800 102 5558 and mail us at  [email-masked]

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