Subject: Re: Job | Project ,Manager remote screening
From: SHRISH CHANDRA SHUKLA <[email-masked]>
To: [email-masked]
Date: Fri, 12 Feb 2021 17:08:30 +0530

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Job Title
Job | Project ,Manager remote screening

223 Applicants

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SHRISH CHANDRA SHUKLA
Result-driven leader, with significant experience in managing cross-functional delivery in a multi-site global environment with nearly 7 years of career success in KPO/BPO operations, Team Management, Service Delivery, Customer Excellence, Project Management, Stakeholder Management, Customer Lifecycle Management, and so on. Presently associated with FIS Global Business Solution, Gurugram as a Team Leader in Telecom domain for Bridgestone-Customer Campaign Execution and Business Intelligence. Hands-on experience in managing operations of various processes covering Non-voice (Chat) for customer service, upselling; Analyzing data with SAS and manipulating multiple datasets, aggregating data and merging datasets. Expertise in driving client set target, managing performance like TNPS%, FCR% and AHT/ACL.; effectively managing adherence and delivery for the team. Capable in technical skills such as SAS programming, SQL, and Power BI

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Current Designation Team Leader- Operations
Current Company FIS
Notice Period 1 Months
Previous Designation Not Mentioned
Previous Company Not Mentioned

Contact Details
Mobile:

Exp
7 Yrs

CTC

Location

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Preferred Location: Chandigarh, Delhi / NCR, Gurgaon
Education
B.Tech/B.E.
United College of Engineering & Research, Allahabad
Key Skills
Team Leader, Team Leader -(Non Technical), Bpo Operations Management, Service Delivery, Key Account Management, Business Development, Quality Management, Transition Management, Client Management, Project Management, Stakeholder Management, MS SQL, Tableau, SAS.

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