Subject: Re: Job | Project ,Manager remote screening
From: VENKATACHALAPTHY M <[email-masked]>
To: [email-masked]
Date: Fri, 12 Feb 2021 17:03:24 +0530

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Job Title
Job | Project ,Manager remote screening

210 Applicants

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VENKATACHALAPTHY M
Have up to 8+years of experience in the Customer Support and banking domain having worked as a CSS (Customer Support Specialist), an SME (Subject Matter Expert), and a TL (Team Leader) in Technical Chats, Email support and Banking domain - (Payments) Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize Customer Satisfaction level and Accuracy of the processed cases Mapping Client?s requirements and coordinating in developing, implementing and transitioning processes in line with the guidelines specified by the Client Ensuring the KPIs are exceeding the agreed SLAs and process fairs above Client expectations Delegates and monitors work to meet and beat deadlines Creating and implementing work flows to facilitate structured support in all areas and issues Handling external Client complaints, coordinating for root cause analysis and preparing CAPA for advisors Organizing MIS of Customer complaints

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Reject

Current Designation Not Mentioned
Current Company Not Mentioned
Notice Period 1 Months
Previous Designation Team Leader - Operations
Previous Company TELEPERFORMANCE (formerly INTELENET GLOBAL SERVICES).

Contact Details
Mobile:

Exp
8 Yrs

CTC

Location

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Preferred Location: Chennai
Education
B.Tech/B.E.
RMK Engineering College, Chennai
Key Skills
Team Leader, Operations Management, Customer Service, Customer Support, Client Relationship Management, SLA Management, Complaint Management, MIS Reporting, Quality Management, Call Monitoring, Quality Analysis, Team Management, Banking Operations, Non Voice, Chat

Shortlist

Reject

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